FAQ

How long does shipping take?
Standard US shipping: 5–10 business days. International: 10–20 business days.

Do you offer free shipping?
Yes! Free standard shipping on all US orders over $35.

What is your return policy?
30-day hassle-free returns. Items must be unused and in original packaging. Email helen@devawin.com to start a return.

Are your bags vegan/cruelty-free?
Yes. All DEVA BAG products use premium vegan PU leather — no animal products.

How do I care for my bag?
Wipe with a soft dry cloth. Avoid prolonged sunlight or moisture. Store in a cool dry place.

How do I track my order?
You'll receive a tracking email within 1–2 business days of your order shipping.

How do I contact you?
Email: helen@devawin.com — we respond within 24 hours on business days.